Privacy Policy

Last updated: January 2026

1. Introduction

Awake Boards SA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, billing address
  • Payment Information: Credit card details (processed securely via PayFast)
  • Usage Data: Browser type, IP address, pages visited, time spent on pages
  • Communications: Emails, chat messages, and customer service interactions

3. How We Use Your Information

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service Providers: Payment processors (PayFast), shipping companies, email services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information. All payment transactions are encrypted using SSL technology. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent for marketing

7. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@awakesa.co.za
Address: Cape Town, South Africa